Why I HATE Heritage Investment Group

Well, I today I was excited to get my deposit back in the mail. I had sent it over to my buddy's house while I am in between places. When I opened the envelop, ironically self-addressed by myself, I was informed not only was I not getting back my deposit, but that I OWED the Heritage Investment Group 20.31! I am not proud of it, but I swore for the following hour and a half as I drove around to pay.

Here is the breakdown:
Total deposit: 250
Contract determined removal for 'cleaning':50
Further cleaning: 125
'Utilities': 95.31

Now, 4 of us lived in that apartment which means that 'somebody' got 'paid' 500 bucks to 'clean' the apartment, IN ADDITION TO 200 bucks already mandated in the contract for cleaning purposes. Thus 700 dollars for cleaning.

Well, luckily I know one of the girls that is moving into my old place, unfortunately, I wasn't able to warn her off from signing and moving in. You want to know what 700 bucks of 'cleaning' gets you? Well, a clean out refrigerator and moved about furniture. The floors hadn't been dry cleaned, as per the 50 dollar fee, and instead of cleaning the place, unsightly trashcans were moved out of sight and the couches moved about. So, 500 dollars, even if 'someone' was paid 25 bucks an hour, the max of a profession cleaning person, that is something like 20 hours of work...without the 200 bucks already taken from the deposits.

In addition to not being cleaned further after I and my roommates left, the problems we reported were not fixed. So my friend is moving into a place with a broken dryer, doors with holes in the doors, unchanged shower curtains, deteriorating bathtubs, among other things. Additionally, a broken vacuum, excess folding doors, and leftover roofing material has been 'stored' in one of the hallways.

The 'utilities' charge is heinous. We paid for gas and electricity ourselves, so what do we owe 95 each for? Well, city sewage and water charges. Now, most managers pay that 400ish bucks of the year FROM THE RENT, but we are forced to pay it from our deposit! And ended up each owing about 20 bucks. 400 might seem a lot, but in perspective we paid 280x3 300x1 for the rooms, 1140 a month, 12 times that (because it is FIXED rent, even during the summer months) is 13680 a year...meaning that 400 bucks is hardly a dent. In addition, they didn't fix anything this year or clean anything, except a new roof (forced by the advance state of disrepair) and the drying out of some wet carpet (which we paid for the electricity used by the fans).

Interestingly enough, one of my roommates failed to pay three months rent...he had the big room, 300 a month, so...about 1200 bucks. Hmmm, very interesting, almost the exact amount that the combined deposits withheld, plus 20 bucks each, would profit the managers!!!

Now, I could take this to small claims court you say, well, Heritage Investment Group offices houses a couple of lawyers as well. They had the knowledge and can do the work for free basically, while I would have to file a claim and find a lawyer to help me re-cope 200 bucks. They know I won't do that and they can hound me forever if I don't pay the 20.31. So, I did, I couldn't yell at the secretary cause that was mean, but I did pay with a nasty penny! I am going to go tell those dishonest piles of crap what they are on Monday or something.

If you read this, DO NOT DEAL WITH HERITAGE INVESTMENT GROUP IN PROVO! I hope that they all end up financially ruined, but worse than that, I hope that they can explain their actions at the Judgement Bar of God. Because this is FAR from 'dealing honestly with your fellow man'.